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Shipping & Delivery Policy

Shipping.

All items will be sent using a courier company of our choice. In most cases we will dispatch items the next business day, Larger Items over 40kg will be sent within 2 business days and for Pre Order items we will advise you of a delivery time frame.

We require a delivery address and a telephone number for the courier as couriers cannot deliver to PO boxes. Smaller items will be sent with authority to leave in a safe place; if you have any special requirements please advise us at checkout in the comments section.

A Tax Invoice with tracking details will be sent via email upon dispatch and customers are welcome to contact the relevant freight company to ascertain the approximate delivery date.

We cannot assume any responsibility for shipping delays once goods have been dispatched. Though most delivery delays are out of our control, we are more than happy to assist with any delivery problems.


Delivery.

We have a number of delivery options available to suit your needs;

Local Collection Depot Delivery – In many cases it may be more convenient and or economical for you to collect your goods from a local collection depot, particularly if the items are large or bulky. All depots have forklift facilities and can load items onto your vehicle. These depots will receive your goods, notify you when goods are ready for collection store them safely and load heavy items onto your vehicle when you collect them, follow the link to the Big Post Depot Network for a list of depot locations.


Courier Delivery to your door. - Most of our products can be delivered to almost any address in Australia (see delivery to remote areas) and are split into 2 categories.

Items up to 40kg; there no special handling requirements. We send these items with authority to leave in a safe place, so you will not need to be home for delivery.

Items over 40kg; these Items will require a tail lift truck to unload,  you will need to be available to sign for the delivery.


Delivery to a local Business - You can have your goods delivered to a local business in your town. to use this service a local business is defined as being open and attended during normal business hours and with a forklift or loading dock to unload heavy items. Unfortunately, if you work from home or your business is unattended or out of town you cannot use this service.

Delivery to remote areas - If couriers do not normally deliver to your address, ours will be no different; it is recommended that you choose the local depot option. Please contact us for confirmation if you are unsure.

Pickup from our warehouse. - You are welcome to pickup from our warehouse on Monday, Wednesday or Friday. All pickups are by appointment, Please call us first on 03 9769 2862 to make arrangements and confirm availability.

Not sure? - If you have any questions about delivery or pickup, please contact us before you purchase and we will provide you with a custom quote.